Privacy Policy

1.What we collect

• Account and billing: name, email, WhatsApp or phone number, country, and a payment reference.
• Order data: the plan you chose, duration, number of connections, device type and the total paid.
• Service data: your line ID, connection IP addresses, device user-agent and basic streaming telemetry we need to run the line and spot abuse.
• Support data: the messages and screenshots you send us by email, WhatsApp or chat.
• Site usage: essential cookies, plus analytics cookies only if you agree to them.

2.Why we process it

• Contract: to deliver the subscription you ordered and to support you afterwards.
• Legal obligation: bookkeeping, tax records and fraud reporting.
• Legitimate interest: protecting our network from credential sharing and unauthorised resale, preventing fraud, and improving the product.
• Consent: optional analytics and any marketing messages.

3.Who processes data for us

Every processor is bound by a data-processing agreement, and data leaves the EEA or UK only under Standard Contractual Clauses or an equivalent safeguard.

• Payment processors, to take your payment and confirm the order.
• Email providers, to send order confirmations, credentials and support replies.
• Cloud hosting providers, to run this website and our customer records.
• Upstream stream providers, which receive your line ID and connection IP only so the stream you asked for can be delivered.

4.How long we keep it

Billing records are kept while your subscription is active and afterwards for as long as tax and accounting law requires, typically 6 to 10 years. Support tickets are kept for up to 3 years. Connection and streaming logs are kept for up to 90 days for anti-fraud and anti-sharing checks.

5.Your rights

To use any of these rights, email support@bestiptvprime.com from the address you used at checkout and we will reply within 30 days.

• Access the personal data we hold about you.
• Correct anything that is wrong.
• Ask us to erase your data where that applies.
• Receive your data in a portable format.
• Object to or restrict how we process it.
• Complain to your national supervisory authority.

6.International transfers

Some processors and upstream providers sit outside the EEA and UK. We rely on Standard Contractual Clauses or an equivalent safeguard so your data keeps the same level of protection.

7.Cookies

We use essential cookies to run the site: your session, language preference and currency detection. Analytics cookies are only set if you accept them, and you can change your mind at any time.

8.Children

The service is not aimed at anyone under 18 and we do not knowingly collect data from minors. If you think a minor has given us data, contact us and we will delete it.

9.Security

Payments run over encrypted connections, access to customer records is limited to the people who need it, and credentials are transmitted to you directly rather than stored in public tools.

10.Contact

For any privacy question, email support@bestiptvprime.com or message us on WhatsApp at +44 7828 755365. We will always tell you what data we hold and how it is used.