Refund Policy

1.48h money-back guarantee

• Applies to new paid subscriptions only, so your first purchase with us.
• Requests must reach us within 48 hours of activation.
• We refund when the problem is on our side and our team cannot fix it after normal troubleshooting with you.
• Refunds go back to the payment method you used, never as store credit.

2.What is not refundable

• Renewals of a subscription you already had.
• Promotional, discounted or bundled plans that are marked non-refundable at checkout.
• Problems caused by your own internet line, ISP throttling, VPN, router or device.
• Channels removed or changed by upstream providers, since line-ups can change at any time.
• Accounts suspended for credential sharing, reselling or breaking our terms.

3.How to request a refund

Email support@bestiptvprime.com or message us on WhatsApp at +44 7828 755365 from the contact details you used at checkout, and include your order reference. Tell us what is happening and what device you use, so we can either fix it in minutes or start the refund. Eligible refunds are processed within 5 business days.

4.Let us try first

Most reports we get are a buffering setting, an app cache or a DNS issue, and they take a couple of minutes to sort out. Give us that chance before asking for your money back. If we cannot fix it, we say so honestly and refund you.

5.Before you file a chargeback

If you think a payment is wrong or the service is not working, contact us first. Chargebacks opened without contacting us end the account immediately and we will dispute them with the payment processor where the law allows. Talking to us is faster for both of us.